Sezar Fashion – Returns & Refunds Policy

Thank you for shopping with Sezar Fashion! We want you to be happy with your purchase. If you are not completely satisfied, please read our returns and refunds policy below.

We accept returns on all items, subject to the conditions outlined below. However, refunds are only available for items that are faulty, damaged, not as described, or where a refund is required under UK consumer law.

1. Returns & Exchanges

If you have changed your mind about an item, you are welcome to return it for an exchange or store credit, provided that:

• The item is returned within 14 days of receiving your order.

• The item is unworn, unused and in its original condition, with all tags attached.

• You provide proof of purchase, such as your order confirmation or receipt.

Items returned due to a change of mind are eligible for an exchange or store credit, rather than a refund, except where your statutory cancellation rights apply.

2. Online Order Cancellations & Refunds

Under the Consumer Contracts Regulations 2013, customers purchasing online have the right to cancel their order within 14 days of receiving their goods, without providing a reason.

If you wish to cancel your order, please contact us within this 14-day period. You will then have a further 14 days to return your item.

Once your return has been received, or you have provided evidence of its return, we will process your refund within 14 days, including any standard delivery charges where applicable.

Refunds will be issued to your original payment method unless otherwise agreed.

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or does not match its description, please contact us as soon as possible.

Under the Consumer Rights Act 2015, you may be entitled to a full refund within 30 days of receiving faulty goods.

After this period, you may be entitled to a repair, replacement or refund in accordance with your statutory consumer rights.

Where an item is confirmed to be faulty, damaged or incorrect, Sezar Fashion will cover reasonable return postage costs.

4. Return Postage

For change-of-mind returns, customers are responsible for the cost of return postage, unless otherwise agreed.

We recommend using a tracked delivery service and keeping proof of postage, as we cannot take responsibility for returns lost in transit before they reach us.

5. How to Return an Item

To arrange a return, please contact our customer service team through our website at www.sezarfashion.com.

Please include your order number, the item you wish to return and the reason for your return.

Our team will provide you with the relevant return instructions.

6. Your Statutory Rights

This returns policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.